Onboarding - From First Contact to First Invoice

A business’s onboarding process is important not just for closing sales, but for setting the tone for a business relationship that (hopefully) will last for a long time.

A professional and repeatable onboarding process is a vital element for business growth. Of course every customer is different, but a structured process will reassure those customers about your skills and ability to deliver, it will build a relationship, and it will make them comfortable doing business with you.

You wouldn’t ask someone to marry you on the first date, so why would you gallop into a clumsy sales pitch at a networking event? You’d probably get a similar response! No, we build a relationship, get to know each other, and pop the question at the appropriate time!

We’ll be talking about building an onboarding process at Launchpad on Tuesday 20th August at 9am. Drop me a message if you’d like to come along for a free taster session.